Shipping and Returns

  Customers can order from our website and choose from several different carriers and services.  We will ship all orders by whichever carrier our customer chooses.

  • All sales are in U.S. dollars. We accept Visa, MasterCard, Discover Card, American Express and PayPal for payment.
  • Shipping and handling rates are automatically calculated at the time of checkout and are based on the total of the original retail prices of the products in your shopping cart.
  • We ship Monday through Friday with the exception of holidays.
  • We make every attempt to ship your order within 48 hours of receiving it.
  • Out-of-stock items will ship as soon as they become available to us. We try our hardest to make sure that if something is out of stock your credit card is not billed.
  • All sales are final with the exception of defective products, which will be replaced free of charge within 10 days of notification.*
  • All U.S. orders are shipped either via UPS Ground, USPS Media Mail or FedEx Ground unless expedited services are requested by you at the time of checkout.
  • Please note that we cannot ship your order via USPS Media Mail if you order products other than books.

All shipments are shipped via your choice upon secure checkout. 

All sales are final. Pre-authorized returns within 30 days will be accepted only if products are damaged during shipping prior to reaching the ship-to address and after contacting Willow Lane Quilting Company to discuss damage.   If damaged products will be accepted back, all items must be returned in their original packaging and unopened (still bound within shrinkwrap) and receiving an RMA number and will be replaced free of charge upon notification within 10 days of receipt and after receiving returned damaged goods.

All major credit cards are accepted for payment at time of order. Orders from Canada or other international countries must be paid with U.S. funds.  Please note that customs charges cannot be calculated by us prior to passing customs in your country.  You are responsible for any customs charges incurred for international orders.

USPS Media Mail: (Available for book orders only) Orders typically ship within 48 hours of receipt. Allow 2-8 days transit time or as chosen.

USPS Priority: Orders typically ship within 48 hours of receipt. Allow 3-5 days transit time or as chosen.

FedEx Ground: Orders typically ship within 48 hours of receipt. Allow 1-6 days transit time within the U.S. In-transit package tracking and delivery confirmation is available. No residential addresses or P.O. Boxes.

UPS Ground: Orders typically ship within 48 hours of receipt. Allow 1-6 days transit time within the U.S. In-transit package tracking and delivery confirmation service is available. No residential addresses or P.O. Boxes.

 

International Shipping Information